Terms & Conditions

Shipping Policy T&C

Order Processing and Shipping Times

We strive to process and ship orders as quickly as possible. However, please note the following estimated shipping times:

In-Stock Items: Orders for items that are in stock will typically be shipped within 15-20 business days. Delivery times are also estimated to be within this 15-20 business day window after shipment. Please allow the full 15-20 business days for delivery.

Special Order Items: Items that require special ordering will typically be shipped and delivered within 30 business days. Please allow the full 30 business days for delivery of special order items.

Important Considerations Regarding Delivery Times

Stock Variability: Delivery times may vary depending on the availability of stock at our warehouse or from our suppliers. While we make every effort to maintain accurate inventory levels, we cannot guarantee specific delivery times.

Unforeseeable Delays: Unfortunately, unforeseeable events can impact shipping and delivery times. These may include, but are not limited to:

·Carrier Delays: Delays caused by the shipping carrier (e.g., UPS, FedEx, USPS) are outside of our control.

·Weather Delays: Severe weather conditions can disrupt transportation and cause delays.

·Customs Delays: For international orders, customs processing times can affect delivery.

·Other Unforeseen Circumstances: Natural disasters, global events, and other factors beyond our control can also lead to delays.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (if applicable). You can use this tracking number to monitor the progress of your shipment.

Contact Us

If you have any questions or concerns regarding your order’s status or shipping, please don’t hesitate to contact us. We are here to help. Email: contact@cooldonny.com

Disclaimer

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by factors outside of our control. We appreciate your understanding and patience.

COOL DONNY

Purchase Policy T&C

Final Sale:

All items sold by Cool Donny are considered final sale. We do not accept returns, refunds, or exchanges under any circumstances, except as outlined below under “Defective Items.”

Quality Assurance:

Before shipping, all items are carefully examined by our staff to ensure they meet our quality standards and are free of defects.

Defective Items:

While we make every effort to ensure the quality of our products, we understand that, on rare occasions, a defective item may slip through. If you believe you have received a defective item, you may initiate an inquiry by contacting us at contact@cooldonny.com.

·To help us assess the situation, please provide the following information:

·Clear photographs and/or videos of the alleged defect

·Your order number

·The tracking number associated with your shipment

Resolution for Defective Items:

Upon receiving your inquiry and supporting documentation, our team will review the information and determine if the item is deemed defective. If we determine the item is defective, we will issue a gift card as compensation. The value of the gift card will be at our discretion and will be either the full or partial price of the defective item. We do not offer refunds, returns, or exchanges on defective items.

Disclaimer:

Cool Donny reserves the right to refuse any claim for a defective item that does not meet the criteria outlined above. We appreciate your understanding and cooperation.

Contact Us:

If you have any questions or concerns regarding this purchase policy, please don’t hesitate to contact us at contact@cooldonny.com.

COOL DONNY